Delivery of purchased in-game items may take some time depending on network conditions, payment processing, or the App Store.
Please wait a little while longer.
If the item still does not arrive in your in-game mailbox after some time has passed, please check the information below.
■ How to check your receipt (App Store)
1. Go to: https://reportaproblem.apple.com
2. Log in with your Apple ID → Select Receipts
3. Choose the purchase you want to review
4. Check the Order ID and Product Name
If the item has not been delivered,
please submit a ticket with a screenshot of your receipt and the following details.
■ Required Information
1. Lord Name:
2. Lord ID:
3. Purchase Date & Time:
4. Package Purchased:
5. Order Number:
6. Request: Item delivery
※ Please make sure to attach a clear screenshot of your purchase receipt.