Delivery of purchased items may be slightly delayed depending on network status, payment processing, or the store platform.
Please wait a little while longer.
If the item still does not arrive in your in-game mailbox after some time has passed, please check the information below.
■ How to check your receipt (APK/PC/Web Shop)
1. Visit Xsolla Wallet: https://wallet.xsolla.com/
2. Log in using the email you entered for your receipt
3. Select the purchase you want to check
4. Confirm the Order Number and Product Name
If the item has not been delivered,
please submit a ticket including the receipt screenshot and details below.
■ Required Information
1. Lord Name:
2. Lord ID:
3. Purchase Date & Time:
4. Package Purchased:
5. Order Number:
6. Request: Item delivery
※ Please attach a screenshot of your receipt for verification.