■ When a cancellation is NOT possible
※ Payment cancellation is not available if more than 7 days have passed since the purchase or if you've already claimed the purchased items through in-game mail.
※ Items that take effect immediately upon purchase are exempt from payment cancellation.
※ If purchases made during payment events involve acquiring items as rewards and those items have been consumed, the payment cannot be canceled.
If you would like to request a cancellation, please check your payment details first and then submit the form.
■ Step 1: Check your payment details
Log in → Open purchase history → Select your purchase →
Take a screenshot showing the Order Number
■ Step 2: Submit a ticket with the following information
1. Lord Name:
2. Lord ID:
3. Purchase Date & Time:
4. Product Purchased:
5. Screenshot of the receipt with the Order Number:
6. Request: Payment cancellation
※ Please attach a screenshot of your receipt for verification.